Shipping policy
At Beauty Vitamins, we are committed to delivering your orders with the highest quality and as quickly as possible, while ensuring all products are carefully packed to arrive in excellent condition. Please read the following shipping and delivery policy before completing your purchase.
1. Order Processing
- Orders are processed within 1 business day after payment confirmation.
- Shipping time starts counting from the next business day after payment confirmation.
- Processing time may vary during peak seasons, special offers, or high-demand periods.
2. Shipping & Delivery Time
- Estimated international delivery time is approximately 3–7 business days, starting from the next business day after payment confirmation.
- Delivery times may vary depending on destination country, customs clearance procedures, public holidays, weather conditions, or circumstances beyond the control of shipping companies.
3. Required Shipping Information
Customers are required to provide complete and accurate shipping details to ensure successful delivery, including:
- Full name
- Valid phone number
- Complete and detailed shipping address
Beauty Vitamins is not responsible for delays or failed deliveries resulting from incomplete or incorrect information provided by the customer.
4. Failed Delivery or Customer Information Errors
If delivery cannot be completed due to:
- Incorrect or incomplete address
- Customer unavailability
- Customer-requested shipment modification or cancellation after dispatch
The customer will be responsible for all shipping, return, and reshipping charges, if applicable.
5. Shipping issue Caused by Beauty Vitamins
In case of an error caused by Beauty Vitamins, including but not limited to:
- Shipping an incorrect product
- Missing items or quantity discrepancies
- Errors in order processing or shipping details caused by our team
Beauty Vitamins will take responsibility for resolving the issue in accordance with our internal review and customer service policies.
6. Customs Duties & Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- Handling fees or other governmental charges
These charges are determined by the relevant authorities in the customer’s country and are solely the customer’s responsibility.
If a shipment is refused entry, rejected, or returned by customs or any governmental authority for regulatory reasons, the customer will be responsible for all shipping and return fees.
7. Restricted Products
Certain products are subject to shipping restrictions, including:
- Medicines: Not available for international shipping.
- Lipolysis products: Not shipped to Bahrain and Malaysia.
Beauty Vitamins reserves the right to cancel or delay any order containing restricted products.
8. Packaging & Product Quality
We carefully package all products to help maintain their quality during transit.
Personal Care Products
Skincare, haircare, and body care products are packaged appropriately to ensure they arrive in good condition.
Food Products
Food products are handled according to appropriate standards to maintain product quality during shipping.
Customers are responsible for receiving their orders promptly upon delivery.
Beauty Vitamins is not responsible for any damage, melting, product deterioration, or quality changes to food products resulting from:
- Delayed receipt by the customer
- Improper storage after delivery
9. Shipping Carrier Responsibility
Beauty Vitamins is not responsible for delays or delivery interruptions caused by:
- Shipping carriers
- Customs procedures
- Weather conditions
- Political situations
- Force majeure or any circumstances beyond our control
10. Shipping Fees
- Shipping fees are calculated based on destination country and order weight according to our pricing policy.
- Free shipping promotions or discounted shipping rates may apply during specific promotional periods.
11. Contact Us
If your order has not arrived within the estimated timeframe, please contact our customer service team.
Customer Support:
Email: support@beauty-vitamins.com
Phone: 00965 50546535
